Cancellation & Refund

Effective Date: April 1, 2025

Company Name: MakeMyCarRental (“MyCarRental,” “we,” “us,” or “our”)
Address: 9100 Cherry Ave, Morton Grove, - IL 60053, USA

At MakeMyCarRental, we value transparency and customer satisfaction. This Cancellation & Refund Policy explains how cancellations, modifications, and refunds are handled when you book our services through our website (the “Site”).
By using our Site or booking any service, you agree to the terms outlined below.

1. Booking Cancellation by Customer

a. Before Service Start
You may cancel your booking at least [insert hours/days, e.g., 24 hours] before the scheduled start time.
Cancellations made before this period may be eligible for a full refund, subject to applicable processing fees.

b. Late Cancellation
If you cancel less than [insert hours/days] before the scheduled start time, a cancellation fee of [insert percentage or flat amount] may apply.
The remaining amount (if any) will be refunded to your original payment method.
c. No-Show
If you fail to show up at the scheduled time without prior notice, no refund will be issued.

2. Modification of Bookings

You may modify your booking (e.g., change date or time) up to [insert hours/days] before the service start time, subject to availability.
Any fare or price difference may apply. Please contact our support team at support@makeMycarrental.com for assistance.

3. Cancellation by MakeMyCarRental

In rare cases, Rental may need to cancel or reschedule a booking due to unforeseen circumstances (e.g., vehicle unavailability, weather, technical issues).

If this occurs: You will be notified promptly.
You may choose to reschedule or receive a full refund.
Rental will not be responsible for any indirect losses or expenses arising from the cancellation.

4. Refund Process

Eligible refunds will be processed to your original payment method within 5–10 business days after approval.
Processing times may vary depending on your bank or payment provider.
Refund confirmation will be sent via email once completed.

5. Non-Refundable Situations

Refunds will not be issued in the following cases:
No-shows or last-minute cancellations (as defined above)
Services already rendered
Misuse or violation of our Terms of Use
Cancellations made after the service start time

6. Special Offers & Discounts

Bookings made under promotional offers, coupons, or discounts may have separate cancellation and refund conditions, as stated in the specific offer terms.

7. Dispute Resolution

If you believe your refund request has been wrongly denied, please contact our support team at support@makeMycarrental.com within 7 days of the decision.
We’ll review your case and respond within a reasonable timeframe.

8. Changes to This Policy

MakeMyCarRental reserves the right to modify or update this Cancellation & Refund Policy at any time.
All updates will be posted on this page with the revised effective date.
We encourage users to review this page periodically.

9. Contact Us

If you have questions about cancellations or refunds, please reach out to us at:

MakeMyCarRental
9100 Cherry Ave, Morton Grove, - IL 60053, USA
Email: support@makeMycarrental.com
Website: www.makeMycarrental.com